ORDER TRACKING
Your order. Its journey, made clear.
Once your order leaves our production and fulfilment environment, its journey appears in your dispatch confirmation. Your secure customer account brings every available detail together in one place.
- 01Received
- 02Prepared
- 03In transit
- 04Arrived
SECURE ORDER AREA
View your order and delivery status
Sign in through Shopify’s secure customer area. There you will find your orders and, once available, the corresponding delivery status.
View my orders Signing in is used solely to provide secure access to your order data. Marketing emails are sent only with separate consent.WHAT EACH STATUS MEANS
Four stages, clearly explained.
- 01
Received
Your order has reached our system and is being checked.
- 02
Prepared
Your order is being prepared within our production and fulfilment environment.
- 03
In transit
After handover, you receive a dispatch email with a tracking link where available.
- 04
Arrived
Delivery has been recorded by the carrier.
GOOD TO KNOW
Questions about your delivery
When will I receive my tracking number?
As soon as your order has been dispatched, you will receive a dispatch confirmation by email. Where available for the shipping method, it includes your tracking number and a direct link to the carrier. Please also check your spam or Promotions folder.
How long does delivery take?
Delivery within Europe usually takes 3–5 working days from dispatch. The latest details appear in our delivery information.
The status is not changing. What should I do?
It can take several hours after handover for the first scan to appear. If the status remains unchanged for more than 48 hours, please use our contact page.
Can I still change the delivery address?
An address can be changed only before dispatch. Please contact the atelier as early as possible through our contact page. We will immediately check whether the change can still be made in time.