DELIVERY &SHIPPING

Delivery destinations

ANTLITZWERK delivers to the countries and addresses enabled in the online store and at checkout. Orders are dispatched from Latvia within the European Union.

If a destination or address cannot be selected at checkout, delivery there is currently unavailable. The options shown for the individual order are decisive.

Standard delivery

Standard delivery usually takes approximately 3–5 working days after payment has been received or authorised.

These are customary estimated transit and processing times, not a restriction of statutory rights. For payment methods that are not confirmed immediately, preparation begins after successful payment or payment authorisation.

Express delivery

Where available for the destination and order, express delivery can be selected at checkout. The express transit time is usually approximately one working day from warehouse dispatch.

Availability and the applicable charge are shown before the order is completed. Express delivery is not included in free standard delivery.

Shipping costs and free delivery

The shipping charge applicable to your order is displayed in full at checkout. It can depend on destination, shipping method, currency and order value.

Preparation, carrier and tracking

Orders are prepared in Latvia and handed to the carrier used for the relevant destination and route. We work in particular with DHL and, where appropriate, other carefully selected shipping and logistics providers.

When tracking is available, the dispatch confirmation contains a tracking number or link. It can take some time after handover before the first tracking event appears.

Working days and delays

For the stated delivery times, working days generally mean Monday to Friday, excluding public holidays relevant to the processing or transport route. Orders received at weekends or on public holidays may therefore be processed on the following working day.

Exceptional delays can arise, for example, from unusually high parcel volumes, carrier disruption, severe weather, official measures or customs clearance. Where we become aware of a material delay, we endeavour to inform you as early as reasonably possible.

Statutory rights in the event of late or failed delivery remain unaffected.

Deliveries outside the European Union

For deliveries outside the European Union, customs formalities, import VAT, duties or other public charges may arise depending on destination, value and shipping arrangement.

If such amounts are collected by ANTLITZWERK or shown as included at checkout, this is indicated with the order. If they are not collected or shown as included, they may be charged on import under the rules of the destination and may have to be paid by the recipient.

For deliveries to the United Kingdom, the tax and customs rules applicable there apply.

Delivery address and address changes

Please check the delivery address carefully before submitting the order. If you notice an error afterwards, contact us immediately at atelier@antlitzwerk.de.

We will try to make a change while the order has not yet entered fulfilment or been handed to the carrier. Once processing or dispatch has begun, a change cannot be guaranteed.

Undeliverable shipments

If an order cannot be delivered because of an incomplete or incorrect address, failed delivery or non-collection and is returned to our fulfilment process, contact the atelier for the next steps.

Before any reshipment, we inform you of the available option and any actual additional shipping charge. Mandatory consumer rights remain unaffected.

Damaged, incomplete or incorrect delivery

If an order arrives damaged, incomplete or with an incorrect product, please contact us as soon as reasonably possible. Your order number and, where possible, photographs of the parcel and product help us assess the matter quickly.

This request does not create an additional exclusion period. Statutory conformity, warranty and consumer rights remain fully intact.

Returns

Information about statutory withdrawal, return costs and the voluntary 30-day satisfaction guarantee is available in our withdrawal and return information.

Please do not send goods to the Munich business address. After we have received your withdrawal or return declaration and matched it to the order, you receive the return address and instructions applicable to your order.

Contact about delivery