A good atelier remains accessible. Whether your enquiry concerns an order, a product or the ANTLITZWERK experience, our personal atelier service is available to you.
Contact details
ANTLITZWERKOwner: Charlotte WinterfeldLudwigstraße 8
80539 Munich
Germany
Email: atelier@antlitzwerk.de
Telephone: +49 8563 5069491
Monday to Friday · 09:00–17:00
Outside these hours, you may write to us at any time. Our personal atelier service handles each message with care and as promptly as possible. If your enquiry concerns an order, please include the order number where possible.
Confidential matter for Charlotte Winterfeld
If you have a specific and serious matter that you would like to discuss confidentially with the owner, please state this clearly in your message. Our personal atelier service will handle your request discreetly and, where appropriate, arrange direct contact.
Before sending a return
Please do not send returns to the Munich business address. After we receive your withdrawal or return declaration and match it to the order, we provide the separate receiving address and the instructions applicable to your case.
Details about delivery are available in our shipping conditions. Information about statutory withdrawal and the voluntary 30-day satisfaction guarantee is available in our withdrawal and return information.
Write to the atelier
Privacy when contacting us
We process the information you send in order to answer your request and, where relevant, handle the contract or order. Further details are available in our privacy policy.
An atelier listens.
Question, feedback or criticism — clarity begins with being available.